Data Management Product Support Life Cycle
The following table describes the Product support lifecycle for previous and current Pervasive products.
- The "General Availability" column indicates this product is currently available for purchase and technical support is available for qualifying customers.
- The "End of General Availability" column indicates that the product is no longer available for purchase; however, technical support is available for qualifying customers.
- The "End of Support" column indicates that support is no longer available for that product from Pervasive Software. Note: Legacy support is available for an additional charge on select products.
| Product Name |
General Availability |
End of General Availability |
End of Support |
Comments |
Pervasive PSQL
Summit v10 |
September 18, 2007 |
|
|
Version 10.0 is currently available |
| Pervasive PSQL v9 |
March 1, 2005 |
June 30, 2008 |
TBD |
Version 9.50 is currently available |
| Pervasive PSQL V8 |
December 1, 2002 |
July 1, 2006 |
December 31, 2006 |
Service Pack v8.7 available for download (with proof of purchase) |
| Pervasive PSQL v2000i |
March 1, 2001 |
September 1, 2003 |
July 1, 2004 |
Unsupported |
| Pervasive PSQL 2000 |
June 30, 1999 |
|
March 1, 2003 |
Unsupported |
| Pervasive PSQL 7 |
August 1, 1998 |
|
January 1, 2002 |
Unsupported |
| Btrieve 6.15 and prior |
June 29, 1994 |
|
|
Unsupported |
Prior version products are eligible for "End of General Availability" approximately 9 months after the release of the next major version, after this period the product is no longer generally available; however, support for that version will continue through the End of Support date.
Support for General Availability means:
- One complimentary support ticket provided within 30 days of purchase (proof of purchase).
- After the complimentary support period, phone and electronic support is chargeable* for all issues.
End of General Availability means:
- Product is not available for sale or published on the Pervasive Software price list
- Phone and electronic support is chargeable* for any issue related to this product.
End of Support means:
- Phone support is available for a premium charge; however, no fixes or resolution is guaranteed.
* Chargeable phone and electronic support provided on an annual subscription, a paid support contract, or individual per-incident charges.
Have questions?
For questions concerning complimentary support, support plans, or product availability, contact the Customer Interaction Center at cic@pervasive.com or by phone.
