Data Management Product Support Life Cycle
The following table describes the Product support lifecycle for previous and current Pervasive products.
- The "General Availability" column indicates this product is currently available for purchase and technical support is available for qualifying customers.
- The "End of General Availability" column indicates that the product is no longer available for purchase; however, technical support is available for qualifying customers.
- The "End of Support" column indicates that support is no longer available for that product from Pervasive Software. Note: Legacy support is available for an additional charge on select products.
| Product Name |
General Availability |
End of General Availability |
End of Support |
Comments |
| AuditMaster 6.4 |
September 18, 2007 |
|
|
Upgrade patch for PSQL v10 only |
| AuditMaster 6.3 |
November 15, 2005 |
|
|
Available for PSQL v9.5 only |
| AuditMaster 6.2 |
March 30, 2004 |
September 30, 2006 |
December 31, 2006 |
This product is no longer available |
| Backup Agent 1.2 |
September 18, 2007 |
|
|
Upgrade patch for PSQL v10 only |
| Backup Agent 1.1 |
December 15, 2005 |
|
|
Available for PSQL v9.5 only |
| Backup Agent 1.0 |
March 22, 2004 |
September 30, 2006 |
December 31, 2006 |
This product is no longer available |
| DataExchange 2.9 |
September 18, 2007 |
|
|
Upgrade patch for PSQL v10 only |
| DataExchange 2.8 |
April 26, 2005 |
|
|
Available for PSQL v9.5 only |
| DataExchange 2.7 |
December 14, 2004 |
September 30, 2006 |
December 31, 2006 |
This product is no longer available |
Prior version products are eligible for "End of General Availability" approximately 9 months after the release of the next major version, after this period the product is no longer generally available; however, support for that version will continue through the End of Support date.
Support for General Availability means:
- One complimentary support ticket provided within 30 days of purchase (proof of purchase).
- After the complimentary support period, phone and electronic support is chargeable* for all issues.
End of General Availability means:
- Product is not available for sale or published on the Pervasive Software price list
- Phone and electronic support is chargeable* for any issue related to this product.
End of Support means:
- Phone support is available for a premium charge; however, no fixes or resolution is guaranteed.
* Chargeable phone and electronic support provided on an annual subscription, a paid support contract, or individual per-incident charges.
Have questions?
For questions concerning complimentary support, support plans, or product availability, contact the Customer Interaction Center at cic@pervasive.com or by phone.
