Upgrading to Success Made Easy
"Our customers require a solution that supports their distributed and on-site sales personnel, so reliability, easy installation and high performance are key. Pervasive.SQLâ„¢ meets these needs, to help us offer what the customer demands."
Josef Mayr, General Manager, PROCOM Computertechnik Ges.m.b.H
About PROCOM Computertechnik Ges.m.b.H
PROCOM Ges.m.b.H provides mobile Computer Aided Selling (CAS) and closed-loop Customer Relationship Management (CRM) solutions to mid-sized European companies in the food management, luxury and watch-making industries. PROCOM is based in Leonding, Austria, with 40 associates and annual sales topping €6.5 million.
Business Challenge
PROCOM customers share a requirement for a mobile CAS/CRM solution, as they frequently work with their clients at distributed locations. Therefore, the information they use must be up-to-date, reliable and always available; short throughput times are critical. Since 1989, PROCOM has relied on Btrieve® as its database management system (DBMS). With the growth of its customer base, PROCOM needed a new DBMS which was up to the challenge of moving more data faster between disparate locations.
"In addition, our customers are interested in a low-maintenance and 'easy-care' solution, since their employees are not engineering experts," adds Josef Mayr, PROCOM's general manager. For this reason, the database chosen to power PROCOM's applications needed to meet the criteria of outstanding ergonomics, good integration, ease of modification and standards-based connectivity. Also, as PROCOM developers work in a Magic development environment, compatibility with Magic was key.
Pervasive.SQL Business Solution
"Pervasive.SQL not only matches ideally the requirements profile of our customers, but also harmonizes with our programming platform," emphasizes Karl Altkind, project development manager at PROCOM.
Upgrading to Pervasive.SQL presented multiple benefits for PROCOM developers. The industry standard interfaces for ODBC, OLE DB and JDBC ensured that this new, more powerful DBMS was easy to develop on and deploy. Even in a non-Magic environment, such as Microsoft Visual, Delphi or Cobol, Pervasive.SQL remains in play. Transactional operations have hit new performance records. And, importantly, the upgrade required minimal training time and expense.
The simple Pervasive.SQL deployment model corresponds to the short sales cycles required by PROCOM's customers. Automatic configuration functions and inter-platform architecture ensure that once the administration is set up, the DBMS runs practically maintenance-free. "Its reliability and ease of use is a decisive sales argument for us. We know that the Pervasive database is working quietly behind the scenes. And our customers don't have to worry about it," explains Mayr.
While low administration is a key factor for PROCOM, scalability is also crucial. Once again, Pervasive.SQL fits the bill. Its ability to scale from applications for the single user to ones for the Web - without redevelopment - means that IT costs remain low without infringing on customer satisfaction.
Bottom Line
With Pervasive.SQL, PROCOM has deployed a database management system that is proving to be a direct advantage to the end-user with its short data throughput times, both at a data entry and order picking level. Speedy processing times also account for the fact that information will always be up to date. In fact, Pervasive.SQL is the decisive prerequisite for PROCOM's electronic reporting system. Finally, because the solution is virtually maintenance free, never breaks down, offers an array of interfacing possibilities and has a small footprint, many PROCOM customers have come to the realization that an investment in Pervasive.SQL is one on which they can't miss out.
About Pervasive Software
Pervasive Software is a leading global data-management company powering the success of application developers by providing solutions that deliver the industry's best combination of performance, reliability and low administration costs. Pervasive's strength is evidenced by the size and diversity of its customer base, serving tens of thousands of customers with hundreds of thousands of end-users in nearly every vertical market around the world. Founded in 1994, Pervasive sells its products into more than 150 countries and is based in Austin, Texas, with offices in Europe. More information may be found on the Web at http://www.pervasive.com.
For more information
To learn more about Pervasive Software and our solutions, please visit www.pervasive.com. To reach the North American sales office, call 1.800.287.4383, extension 2. For Latin, Central and South America, Australia and New Zealand, call +1.512.231.6000. In Europe, for Belgium, France, Germany, Italy, Luxembourg, The Netherlands, Spain, Sweden, Switzerland and the United Kingdom, call +800.12.12.34.34. For any other European, Middle Eastern, African or Asian countries (excluding Japan), call +32.70.23.37.61. For Japan, please call +81.3.3293.5300, or visit www.pervasive.co.jp.
